Returns & Exchanges
We want you to love your Orbasics essentials, but if you are not completely satisfied, we offer a 30-day return window for all unwashed and unworn items. Our process is designed to be simple and sustainable to ensure your shopping experience remains stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging or any secure mailer, ensuring all tags are attached and the products are in their original condition.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the nearest authorized collection point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing